Hotel services management

Matrix Ship Management Hotel Services Management package is designed to ensure consistent high standards of hotel services, both front-of-house and behind-the-scenes. We bring a wealth of expertise and experience in hotel service provision to our clients operations.

Matrix’s reputation is built on supreme service delivery, ensuring guest satisfaction, recognised and proven by the many travel and tourism industry accolades awarded to our clients.

The Matrix Hotel Services Management package includes any or all of the services listed below, structured to meet any clients individual requirements.

• Provision of high quality, professional and educated crew.
• Guest services management.
• Guest entertainment management.
• Food and beverage services.
• Restaurant management including menu planning.
• Formal training and appraisal of Hotel Services crew including Chefs.
• Housekeeping, including sanitation and hygiene.
• Provision and maintenance of all required guest service equipment.
• Strict implementation of quality and HAACP processes and procedures.
• Monitoring and analysis of on-board revenues.
• Effect budgeting, cost control, comparison and analysis. Formulation of cost reduction strategies across a clients hotel services operations.
• Dedicated customer services and special needs awareness training for hotel services personnel.